IMPORTANT NOTICE REGARDING OUR SERVICE DURING THE COVID-19 PANDEMIC
Covid-19 Service Update

At Affordable Drugs, the health and safety of our customers and staff is our highest priority. Due to the worldwide Covid-19 pandemic affecting us all, there have been some changes within our industry in general, and in our company specifically, that we want to make our customers aware of.

Call Center

Our current call center hours of operation are 6AM – 9PM every day, seven days per week. If you are experiencing increased hold times or are calling outside of these hours, please leave us a message or send us an email and we will get back to you as soon as we can. Due to increased demand on telephone networks worldwide, you may experience some intermittent connection problems. If this happens our agents will call you back.

Shipping

We are currently seeing delays in our regular shipping times. Our normal shipping time averages 1 - 2 weeks. Shipments may now take an additional 2 – 4 weeks or more to arrive, depending on the source country of your order.

Please note that these times are averages and individual shipping times will vary. We highly recommend that you place your order at least 2 – 4 weeks or more ahead of your normal reorder time to avoid running out of your medication.

These are industry-wide delays and are mainly occurring due to disruptions in local postal delivery in the countries where our customers live. They are temporary, and we thank the shipping and delivery personnel who are working hard for all of us during this global crisis.

Please Note: As these types of shipping delays are not within our direct control, we are temporarily adjusting our regular Shipping Guarantee from 30 days to 60 days. We will provide updates as the situation changes.

Our Commitment

If you have any questions about any changes in our service please do not hesitate to contact us. Our staff are working tirelessly to ensure the timely fulfillment and delivery of all orders. The health of our customers and staff is our highest priority and we remain committed to providing service at the highest level.

We thank you for your support in these challenging times.


Management and Staff
Affordable Drugs
Call Us Toll Free: 1-800-887-6890
How to order
If you are an existing customer and would like to place a refill, please log in to your account to place your refill order online.
You can Call Us Toll Free 1-800-887-6890 to place your refill order over the phone.
  • 1 Order Online

    Find your medicine by
    entering the brand or
    generic drug name.

    Select your dosage &
    quantity, and click on
    Add to Cart.

    Once you have added all of
    your medicines to your
    Shopping Cart, click on
    “Continue Checkout”

    After completing your
    online order, send us a
    copy of your prescriptions

    or provide your doctor's
    information

  • 2 Order by Phone

    To place your order by phone, simply Call Us Toll Free 1-800-887-6890 and one of our Customer Care Representatives will be happy to assist you.

  • 3 Order by Mail/Fax

    Complete and sign your Order Form

    Download Order Form

    Send your order forms and copy of your prescriptions via

    Toll Free Fax 1-800-887-6890
    Mail to:

    Affordable Drugs
    283 Danforth Ave
    Suite 466
    Toronto, ON,
    Canada M4K 1N2

As per our company's policies, full payment is required before any order is processed and/or shipped. If you are mailing your order forms and prescription(s) and would like to pay by check, please send a check for the full amount due long with your Order Forms. If you prefer to pay via "automated Bank withdrawal", you will need to include a VOIDED check along with respective ABW form in order for us to debit your bank account for your order.

Please note that we can only process orders that are accompanied by a valid prescription. We offer a free doctor call service whereby we will call your doctor for you to obtain the prescriptions. You can also mail, fax, or email your prescriptions us.

We will process your order, upon receiving all of your required information. Given that there are no issues with your order (eg. discrepancies while verifying your prescriptions, processing payment, etc.) Once we have all of your order information, your order will be forwarded to processing.  The in-house processing time and the shipping time will vary depending on the source country of your medication.  In our experience, it will take an average of 2 to 3 weeks for you to receive your package.