Customer Service 
Customer Care Service – exceeding patients’ expectations
Our customer care center operates 5 days a week, from 9:00am to 5:00pm EST. Customer care experts provide you with the following services:
- Answer any of your questions
- Help you order
- Contact your physician for your latest prescription
- Contact you for refill reminders
Call 1 800 887 6890 and we’ll be glad to serve you!
Guarantees
Here at AffordableDrugs our goal is to offer you a convenient service at affordable prices and fast delivery. And that is why we guarantee lowest prices and delivery within 14 days.
If you find your product at a lower price than offered at AffordableDrugs, we will reimburse you the difference plus an additional 10% of the difference.
Your satisfaction is our main priority
Shipping Info
Once we receive your prescription and payment has been made, our pharmacist will ship the medication to the mailing address you have provided on your patient registration form.
You can receive up to a 90 days supply of medication.
The shipping fee is $14.79 per order. There are no handling or customs fees.
Please allow up to 14 days for delivery from the time your prescription is filled
The package is delivered by Canada Post right to your doorstep.
We suggest that customer living in the same location combine their order to be shipped to the same address, allowing them to pay the shipping charges only once.
Tracking
To track down your package you require a tracking number.
Call our Customer Care Center or log in to your account at www.affordabledrugs.com to retrieve your tracking number.
You can then visit Canada Post to track your package.
Return and Cancellation Policy
AffordableDrugs allows you to cancel your order without any penalties or charges unless it has been already shipped. Once the order has been shipped it can not be returned or any monies refunded, unless the medication provided to you does not correspond with your original prescription.
AffordableDrugs will replace the medication in case the pharmacy ships a medication that does not correspond with your prescription.
How does it work
Patients:
- Compare our prices to average drugstore prices by visiting our website or by calling our toll-free number
- Order by phone or by internet
New customers submit their medical history - Patients fax or mail a valid prescription, or our Customer Care Expert contacts the patient’s physician for the prescription
Canadian-licensed physician:
- Reviews and verifies the medical history submitted and approves the prescription
Canadian-licensed pharmacist:
- Reviews the prescription for potential drug interactions and allergic reactions.
- Available to answer patient inquiries
- Orders are conveniently delivered to the patient’s doorstep within 14 days
- Patients can receive up to a 90-day supply of medication
Customer Care Expert:
- Informs and answers patient’s questions
- Guides patients through the ordering process
- Contacts physician for patient’s prescription
- Contacts patients for refill reminders
